Help & Support

Need Help? We’ve Got You Covered

Everything you need to know to enjoy the Tourist Trap NYC Challenge smoothly. 

Section 1: Getting Started

Before You Begin

• Make sure your team is registered and has received confirmation.
• Check that all participants, including minors, have proper consent forms completed.
• Review the Challenge Overview for each borough and location.

Quick Links:

• Registration
• Challenge Overview PDF Download

Section 2: During the Challenge

While You’re Playing

• Keep your team together at all times.
• Use your phone or map to navigate from location to location.
• Upload your selfies and bonus challenges via the website immediately after completing each spot.
• The site will automatically show your progress for each borough using bar graphs. Completed locations and remaining spots are clearly displayed.
• After completing all locations, a badge download button will appear for your team.

Tips for a Smooth Challenge

• Charge your phone fully before starting.
• Keep a small water bottle and wear comfortable shoes.
• Keep track of your start and end time.

Step-by-Step Guides

A) Adding Additional Team Members

1. Go to your team dashboard.
2. Click the “Add Team Member” button.
3. Enter the new member’s first and last name.
4. Click “Save” to update your team roster.

B) Uploading Selfies

1. At each destination, take a selfie with your team.
2. Click the “Upload Selfie” button for that location on your dashboard.
3. Submit the photo and ensure it’s clearly visible.
4. Your progress bar will update automatically to show completed locations.

C) Monitoring Your Progress

1. Go to your dashboard to view bar graphs for each borough.
2. Completed and remaining locations are clearly displayed automatically.

D) Downloading Your Badge

1. Once all required selfies are uploaded, a “Download Badge” button will appear on your dashboard.
2. Click it to save or print your team’s badge certificate.

Section 3: Common Issues & Troubleshooting

Problems You Might Encounter

IssueSolution
Can’t upload a selfieRefresh your browser and try again. Clear cache if needed.
Missing badge after completing the challengeCheck your email (including spam folder) for confirmation. If not received, contact support.
Lost map / directionsDownload your borough PDFsor view interactive map online.
Website not loadingCheck your internet connection or try another browser/device.

Section 4: Contact Support

Still Need Help?
You can reach us anytime if you encounter problems. Our team responds quickly! Click to
email us: info@touristtrap.nyc

Section 5: Frequently Asked Questions (FAQs)

• Do I need a team of 2 or more?
Yes, all challenges must be done in teams.

• Can I start at any time?
Yes, but all team members must be ready and have signed consent forms.

• Can I skip a location?
No, to earn the badge, all 10 locations must be completed.

• Is the challenge safe for kids?
Yes, with parental supervision.

Scroll to Top